Frequently Asked Questions
Everything you need to know about our rugged apparel and legendary service.
What is the Filson Lifetime Guarantee?
We guarantee every item purchased from Filson. If you are not satisfied with your purchase, please contact us for a repair, replacement, or refund. Our products are built to last a lifetime.
How long does shipping take within the United States?
Standard shipping typically takes 3 to 7 business days. We also offer expedited shipping options including 2-Day and Next Day Delivery for an additional fee.
What is your return policy?
We accept returns of unworn, unwashed, and defective merchandise within 30 days of purchase. Items must be returned in their original packaging with tags attached.
How do I care for my Tin Cloth or Mackinaw Wool garments?
Tin Cloth should be wiped clean with a damp cloth and re-waxed as needed. Mackinaw Wool is naturally water-repellent and should be dry cleaned only to maintain its structure and warmth.
Do you offer international shipping?
Yes, we ship to many countries worldwide. International shipping rates and delivery times vary by location and will be calculated at checkout.
How can I track my order?
Once your order ships, you will receive a confirmation email containing a tracking number. You can use this number on our website to monitor your shipment's progress.